“Social” space – 2010 predictions.

This is the time of the year when people start predicting major trends for the upcoming year. After careful considerations I decided to publish mine – focusing on major trends in “social” space: Social CRM, Social Media/Networking. And I will do it by categories – makes more sense to me, hope to you too!

Social CRM ( SCRM ) and Level 1 Customer Service and Support

SCRM and Level 1 Customer Service and Support

Let’s try to analyze the impact of social media/networking channels on your Level 1 customer support operations.