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	<title>Social CRM World ( SCRM )&#187; Social CRM ( SCRM) Blog on use of Social Media, Social Networking by B2C and B2B companies.</title>
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	<description>Social Business: Social CRM + Enterprise 2.0</description>
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		<title>How to create great automated content to use across Social Media channels.</title>
		<link>http://scrmworld.com/how-to-create-great-automated-content-to-use-across-social-media-channels/</link>
		<comments>http://scrmworld.com/how-to-create-great-automated-content-to-use-across-social-media-channels/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 19:24:52 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[content automation]]></category>
		<category><![CDATA[Content Strategy]]></category>
		<category><![CDATA[SCRM]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://scrmworld.com/?p=1348</guid>
		<description><![CDATA[Step by step guide on how to choose content, automate content aggregation and publishing.]]></description>
			<content:encoded><![CDATA[<p>In my <a href="http://scrmworld.com/what-can-we-learn-from-guy-kawasaki-about-twitter-content-strategy/">previous post</a> I stated that auto content is not necessarily a bad thing. If it is relevant, targeted to your audience and not overwhelming [in delivery] it is actually more good than bad!</p>
<p>Here is a step by step process on how you create simple auto feed of content to your Twitter account.</p>
<p><strong>Step 1.</strong> Identify relevant information sources on Internet. You can use Google Search, Technorati search to locate blogs, news sites, papers, etc that have great content that&#8217;s highly relevant to your Twitter followers.</p>
<p><em>Example for Social CRM:</em></p>
<p>I identified major<a href="http://scrmworld.com/must-read-social-business-scrm-e20-blogs/"> bloggers</a> in Social Business space [Social CRM and Enterprise 2.0] and collected their blogs informations <a href="http://scrmworld.com/must-read-social-business-scrm-e20-blogs/">here</a>.</p>
<p><strong>Step 2</strong>. Find link to RSS feeds for each data source.</p>
<p>Example:</p>
<p>I clicked on a first blog address listed in my table referenced above. It happened to be <a href="http://andrewmcafee.org/blog/">Andy McAfee&#8217;s blog</a>.</p>
<p><a href="http://scrmworld.com/wp-content/uploads/2010/06/andy-mcafee-rss-example1.jpg"><img class="alignnone size-full wp-image-1351" title="andy mcafee rss example" src="http://scrmworld.com/wp-content/uploads/2010/06/andy-mcafee-rss-example1.jpg" alt="" width="542" height="319" /></a></p>
<p>You can copy all the RSS addresses to a notepad for now.</p>
<p><strong>Step 3.</strong> I like using Yahoo! pipes to aggregate and sort RSS feeds. Here is a very simple example of how you can use Yahoo! pipes to aggregate RSS feeds.</p>
<p>a) <a href="http://pipes.yahoo.com/pipes/">goto Yahoo! pipes</a>. Click on Create a pipe button.</p>
<p><a href="http://scrmworld.com/wp-content/uploads/2010/06/yahoo-pipes-screen-1.jpg"><img class="alignnone size-full wp-image-1353" title="yahoo pipes screen 1" src="http://scrmworld.com/wp-content/uploads/2010/06/yahoo-pipes-screen-1.jpg" alt="" width="529" height="147" /></a></p>
<p>b) Start adding RSS links:</p>
<p><a href="http://scrmworld.com/wp-content/uploads/2010/06/yahoo-pipes-2.jpg"><img class="alignnone size-full wp-image-1354" title="yahoo pipes 2" src="http://scrmworld.com/wp-content/uploads/2010/06/yahoo-pipes-2.jpg" alt="" width="639" height="451" /></a></p>
<p>c) after you are done adding all the links, drag Sort function to a workspace and Pipe output. Connect all the pieces. Do not forget to name and save your pipe!</p>
<p><a href="http://scrmworld.com/wp-content/uploads/2010/06/yahoo-pipes-3.jpg"><img class="alignnone size-full wp-image-1355" title="yahoo pipes 3" src="http://scrmworld.com/wp-content/uploads/2010/06/yahoo-pipes-3.jpg" alt="" width="622" height="156" /></a></p>
<p><strong>Step 4.</strong> now you need to save RSS link to this pipe and use it in a feed burner to start publishing your highly informative content to your Twitter stream. I am using <a href="http://feedburner.google.com">Google&#8217;s Feedburner</a> for this:</p>
<p><a href="http://scrmworld.com/wp-content/uploads/2010/06/feedburner.jpg"><img class="alignnone size-full wp-image-1356" title="feedburner" src="http://scrmworld.com/wp-content/uploads/2010/06/feedburner.jpg" alt="" width="386" height="319" /></a></p>
<p><strong>Words of caution:</strong></p>
<p>- make sure you select relevant content [to your audience, of course!];</p>
<p>- test your Yahoo! pipe to ensure you are getting an output you expected to get;</p>
<p>- adjust Feedburner to publish limited number of articles in reasonable time frame.</p>
<p><strong><em>Feel free to drop me a note if you need help with your content strategy or content automation!</em></strong></p>
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			<wfw:commentRss>http://scrmworld.com/how-to-create-great-automated-content-to-use-across-social-media-channels/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>What can we learn from Guy Kawasaki about Twitter content strategy?</title>
		<link>http://scrmworld.com/what-can-we-learn-from-guy-kawasaki-about-twitter-content-strategy/</link>
		<comments>http://scrmworld.com/what-can-we-learn-from-guy-kawasaki-about-twitter-content-strategy/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 19:37:59 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[Content Strategy]]></category>
		<category><![CDATA[online content strategy]]></category>
		<category><![CDATA[SCRM]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Twitter content strategy]]></category>

		<guid isPermaLink="false">http://scrmworld.com/?p=1326</guid>
		<description><![CDATA[Do you have Twitter content strategy? Does it work for you? Does it meet your business and personal goals?]]></description>
			<content:encoded><![CDATA[<p><a href="http://scrmworld.com/wp-content/uploads/2010/06/online-news.jpg"><img class="alignnone size-medium wp-image-1327" title="online news" src="http://scrmworld.com/wp-content/uploads/2010/06/online-news-300x246.jpg" alt="" width="300" height="246" /></a></p>
<p>I’ve been doing number of workshops on how to use Twitter for business. Each time I had to go into lengthy overview of different content types and twitter content strategies.</p>
<p>Here is a quick overview of my thoughts on this subject.</p>
<p><strong>What is Content Strategy?</strong></p>
<p>Content strategy includes the following stages:</p>
<ul>
<li>Planning (business goals, target audience, type and sources of content, frequency of distribution, etc);</li>
<li>Content creation (tools, processes, methods);</li>
<li>Publication (tools, processes, methods);</li>
<li>Analysis/Governance (usefulness, relevance, etc..)</li>
</ul>
<p>Let’s look at major <strong>Twitter content types</strong>.</p>
<ul>
<li>“Meforming” [term introduced by <a href="http://blog.guykawasaki.com/">Guy Kawasaki</a>] – you telling us where you are, what you eat, who are you with, etc..</li>
<li>News/articles sharing – you including a link to a news story you liked;</li>
<li>Event announcements;</li>
<li>How to questions/complains;</li>
<li>You responding, commenting on someone else’s content.</li>
</ul>
<p>Here is a random snapshot of my twitter stream:</p>
<p><a href="http://scrmworld.com/wp-content/uploads/2010/06/Twitter-content.jpg"><img class="alignnone size-medium wp-image-1328" title="Twitter content" src="http://scrmworld.com/wp-content/uploads/2010/06/Twitter-content-147x300.jpg" alt="" width="147" height="300" /></a></p>
<p>Out of 8 tweets, 6 contain shared links, 1 event announcement, 1 how to question. Based on my observations, about 75%-80% of all tweets contain links or belong to news/article sharing category. This is very important to understand. It means that people mostly use Twitter to share an interesting content they found elsewhere or on Twitter.</p>
<p>And now we come to an interesting question that I am sure will generate good discussions: does it make sense to automate some of content discovery and delivery processes on Twitter channel?</p>
<p>The answer from Guy Kawasaki is very loud and clear – YES, it does make sense to do this. He is using a combination of Alltop [content aggregation and discovery tool] with ObjectiveMarketer [content delivery service] to populate his twitter updates. He is also a strong proponent of repeated content delivery – each of his tweets gets repeated 4 times at a different time intervals.</p>
<p>My personal Twitter content strategy is different for each Twitter account I manage: some of them I run in 100% automated manner, for some I use a combination of automated and manual content delivery services. How did I decide which strategy to use? Based on the business goals for each Twitter account. [see content strategy stages above].</p>
<p>How about you? Do you have Twitter content strategy? Does it work for you? Does it meet your business and personal goals?</p>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>What is your online CONTENT strategy?</title>
		<link>http://scrmworld.com/what-is-your-online-content-strategy/</link>
		<comments>http://scrmworld.com/what-is-your-online-content-strategy/#comments</comments>
		<pubDate>Mon, 15 Mar 2010 01:32:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Content Strategy]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[e20]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[SCRM]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://scrmworld.com/?p=536</guid>
		<description><![CDATA[What is your content strategy? Does it work for you? How do you assess the quality of the content and the quality of online content distribution strategy?]]></description>
			<content:encoded><![CDATA[<p>We talked quite a bit about important aspects of Social Business: <a href="http://www.readwriteweb.com/archives/whats_next_in_social_media_monitoring.php">ability to monitor web</a>, respond and act on some content. We also talked about <a href="http://www.estebankolsky.com/2010/02/22/leveraging-communities-through-analytic-engines/">communities</a> and types of people we need to manage different parts of Social Business… And yes, we touched upon <a href="http://altitudebranding.com/category/social-media-time-management/">time management</a> and <a href="http://blogs.zdnet.com/Hinchcliffe/?p=699">tools</a>.</p>
<p>I’d like to go back to basics if you will and refresh our understanding on one of the key pieces of “social” strategy for any business: online content strategy.</p>
<blockquote><p>In media production and publishing, <strong>content</strong> is <a title="Information" href="http://en.wikipedia.org/wiki/Information">information</a> and experiences that may provide value for an <a title="End-user" href="http://en.wikipedia.org/wiki/End-user">end-user</a>/<a title="Audience" href="http://en.wikipedia.org/wiki/Audience">audience</a> in specific contexts. [Wikipedia]</p></blockquote>
<p>Here is how I <strong>classify online content</strong>:</p>
<p>-         <em>Static</em> [Web site; Press Release and alike];</p>
<p>-         <em>dynamic</em>:</p>
<ul>
<li>Real-time [twitter and alike];</li>
<li>Periodic [blogs, RSS feeds and alike].</li>
</ul>
<p><strong>Online content distribution channels</strong>:</p>
<p>-         web site;</p>
<p>-         Twitter;</p>
<p>-         Facebook;</p>
<p>-         LinkedIn;</p>
<p>-         Google Buzz;</p>
<p>-         Google Wave;</p>
<p>-         Blog;</p>
<p>-         New channels, etc..</p>
<p><strong>Points to address:</strong></p>
<p>-         What online content distribution channels my business need to engage with?</p>
<p>-         Will the same content be used across all of them?</p>
<p>-         Sequence of content distribution;</p>
<p>-         Dependencies;</p>
<p>-         Frequency;</p>
<p>-         Ownership;</p>
<p>-         Workflows.</p>
<p>I am sure different businesses [and people] have deployed different content strategies.</p>
<p>Today, for example, <a href="http://www.google.com/profiles/timoreilly">Tim O’Reilly</a> posted <a href="http://www.google.com/buzz/timoreilly/GPis93J534Z/Ok-Ive-stopped-feeding-my-tweets-into-Buzz-Will">the following on Google Buzz</a>:</p>
<blockquote><p>Ok. I&#8217;ve stopped feeding my tweets into Buzz. Will use this site only for longer discussions. Adding comments to tweets didn&#8217;t really work because they take too long to show up here. Those of you who did read my tweets here, you should follow @timoreilly on twitter.</p>
<p>I may still post some of the same links to both places, when I want to make additional comments.</p></blockquote>
<p><em><strong>What is your content strategy? Does it work for you? How do you assess the quality of the content and the quality of online content distribution strategy?</strong></em></p>
<p>Your war stories please!</p>
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		<slash:comments>4</slash:comments>
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