Communities 2.0+ and Quick Recap on LiNC 2010 Conference.
Notes from Lithium’s LiNC 2010 Conference.
Before helping your customers, help yourself!
In order to provide great customer service and support across all channel, including social media ones, companies need to fix their back end systems and processes.
What works for Dell might not work for you!
How to build, manage and grow communities for not that well known brands? For SMBs? What is the secret sauce?
Do not forget: Innovation is a key part of Social Business!
we’ll review the evolution of “innovation management” and how social media has a significant role to play. This is one area where social media can “move the needle” for large enterprises and help them change the very nature of the firm.
Collaborations of the Future
What tools can be used to facilitate effective collaborations?
What is Sentiment Analysis and why you should care.
Can we really understand and use customers sentiments as metrics? What happens when we analyze for sentiments and not data?
Who are they – those “answer” people?
Why do we need to worry about characteristic of these “answer” people? Because if we know what we are looking for we might be able to find them. And we know by now that we need to find them. We need to help them if needed, support them, reward them, and make sure people know about them.
Integrated Social Networks Analysis: Communities For Customer Support.
As I was watching this video recording from one of the last year meetups on Social CRM and The Future of Customer Service, I realized that Kira Wampler from Intuit has raised an interesting point. Is there a need for integrated service/support communities’ management strategies and methodology? Watch live streaming video from cioitexec at livestream.com [...]
