Social Business: Social CRM + Enterprise 2.0
Social Media Channels – are we committed or not?
→ August 18th, 2010 → Blog
Why are hotels, airlines, spas and many other businesses not encouraging their customers to follow them on social media channels outside of the web sites, social media channels?? In real life?
Mr. Arrignton’s flight on Delta or where CRM, Social CRM break.
→ August 9th, 2010 → Blog
“If only a flight attendant, or baggage person, or whoever, would just commiserate with me for one moment. Maybe smile and say they’ll try their best to help. But until all that bad energy is gone, and the airlines have employees that don’t stare daggers at their customers, I’m out. I’ll stick to Virgin, Southwest and Jet Blue. Mostly Virgin because they have Internet. And if I can’t fly with them I’ll just cancel and use Skype video. Because life’s too short to deal with these assholes any longer.”
