Comments on: Integrated Social Networks Analysis: Communities For Customer Support.

By: Social Network Analysis: a missing piece of sCRM strategy? « sociomantic labs

Tue, 25 May 2010 14:29:36 +0000

[...] and it seems that still some confusion about the differences. SocialCRMWorld has had some great posts highlighting a few of the implications of CNA for sCRM, but I’d like to sum them up here to [...]

By: Who are they – those “answer” people? | Social CRM World ( SCRM )

Who are they – those “answer” people? | Social CRM World ( SCRM ) — Tue, 05 Jan 2010 05:16:55 +0000

[...] my previous blog post I said that companies have to find ways to locate those amazing people who spend hours every day [...]

By: uberVU - social comments

uberVU - social comments — Tue, 05 Jan 2010 02:06:20 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by glfceo: Integrated Social Networks Analysis: Communities For Customer Support. http://bit.ly/4pKpnp @Kirasw @DrNatalie @ekolsky #scrm…

By: admin

admin — Mon, 04 Jan 2010 15:29:44 +0000

Hi Kira,

Intuit is one of the most forward thinking companies in SCRM space.

I really think companies should focus more on community aspect of Twitter, especially for the service and support areas. There is no way they can scale up and provide satisfactory level of Twitter-based support without engaging the community at large.
Most of the companies are looking at Twitter from number of followers, number of RT, replies, clicks, etc.. point of views. For service and support areas they need to find those “answer” people, somehow assess the quality of the responses, come up with the ways to recognize the most valuable contributors. They are saving companies’ money after all!

Look forward to more in depth discussions on this subject on our next Social CRM panel on 1/12!

By: Kira Wampler

Kira Wampler — Mon, 04 Jan 2010 05:11:32 +0000

Thanks for the nice write-up. Our primary goal is to help small business owners succeed, including with the use of our product. We’re finding that more and more of them are looking to be helped “where they are” – so we’re doing our best to meet that expectation and, hopefully, exceed it!

By: Social Networks – hanneman social networks | Know Marketing Blog

Social Networks – hanneman social networks | Know Marketing Blog — Mon, 04 Jan 2010 02:30:37 +0000

[...] Integrated Social Networks Analysis: Communities For Customer …7 hours ago by admin Many companies are trying to come up with integrated service/support communities' management methodology. What worked and did not for others? [...]

By: Integrated Social Networks Analysis: Communities For Customer … » bookmarking

Sun, 03 Jan 2010 21:20:15 +0000

[...] An interesting post today. Here’s a quick excerpt: Many companies are trying to come up with integrated service/support communities’ management methodology. What worked and did not for others? Read the rest of this great post Here [...]